Operations Specialist

OPERATIONS SPECIALIST WHO ARE WE?

The Jewish Federation of Cincinnati (“JFC”), the backbone organization of the Jewish community, is seeking an Operations Specialist. The JFC connects our community, solves big problems, and stewards community resources. We welcome all cultural backgrounds and faiths including those of every socioeconomic status, race, gender, national background, sexual orientation, gender identity, and physical, mental, and developmental ability. Grounded in Jewish values, together with you, our volunteers, and partner organizations, we support the vulnerable, nurture connections with Israel and Jewish communities globally, and protect and energize Jewish life.

We feed the hungry, comfort the sick, care for elderly, and educate our youth. We are your community’s organization problem-solvers and opportunity-makers, committed to ensuring the strength and quality of Jewish life for our children and our children’s children.

The Operations Specialist supports the overall operational needs of the Jewish Federation of Cincinnati. The Operations Specialist will report to the Senior Operations Manager.

The Operations Associate will work closely with multiple Departments:
Development, Community Planning & Engagement, Jewish Community Relations Council, SAFE Cincinnati, Marketing, SBS HR and SBS Finance.

• Project Management: Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. Develop project plans resource allocation, and timeline. Support the day-to-day operational aspects of a project and scope. May direct assigned project team ensuring effective utilization of resources. Reports on progress of the project to all stakeholders.
  
  Provides detailed organizational communication plans when clinical operations are impacted.
• Client Relations:
  • Support our effort to continuously improve client operations, internally and externally.
  • Design and administer the client Satisfaction Survey, including results reporting
• Grants Administration:
  • Cincy Journeys – application and payment processing; tracking, reporting, and analysis of data
  • Local Allocations – processing of grants and award letters; design and manage grant applications, survey design, and site visit rubrics
• Data Systems Support:
  • Experience providing customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms.
  • Strong qualitative and quantitative analysis and research skills, with the ability to effectively translate information to a wide variety of stakeholders.
  • Donor Database
  • Grants Management Database
  • Reporting across the organization
  • Data hygiene
  • Work closely with the Data Systems Administrator on list request and pulling list from our donor database, Orbit
• Works closely with Development, Community Building, Finance and Marketing on the following:
  • Organizational Calendar Management
    • Act as a point person for the Cross Functional Committee
    • JFC Events and Master Calendar
    • JLive
  • Partner with Operations Marketing, and Measurement & Evaluation (M&E) teams on alignment of metrics for JFC
  • Development operations including but not limited to donor relations, gifts management, and Annual Giving reporting (including Directed Giving) and Endowments
  • Support Collections process with JFC Finance
  • Support Marketing Operations

• Bachelor’s degree required.
• Minimum of 2-3 years of related work experience.
• Exceptional operational track record: proven ability to create and implement business systems and processes
• Passion and proven track record for finding multivalent operational problems and challenges in…