Customer Success Manager

Career Opportunities:
Customer Success Manager (4494)

Requisition
4494
-Posted
09/09/2026

- Operations
- Job Location (country) (1) - Job Location (region) (2)

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials.

OIA Global is privately held by LDI, Ltd.

The 4PL Customer Success Manager is accountable for customer outcomes, strategic alignment, and value realization within a control tower environment. The role connects customer objectives with operational performance by governing visibility, deployment coordination, material readiness, delivery blockers, and customer-impacting exceptions.

The role provides commercial ownership, performance governance, prioritization, and escalation support while operational execution remains with Operational Excellence Specialist and Coordinator roles. It uses control tower insights to drive structured improvement, cost optimization, retention, and partnership growth.

Salary Range:
From $69,000 to $80,000.

The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies.

We are open to considering qualified candidates located in Cincinnati, Chicago or Indianapolis .

• Own the customer relationship, including strategic alignment, performance, retention, and expansion.
• Lead growth and value-realization discussions with customers, supported by operational data and insights.
• Act as the senior customer contact, ensuring alignment between customer objectives and company solutions.

• Own the governance cadence, including weekly, monthly, and quarterly reviews, ensuring discussions are insight-led, action-oriented, and aligned to agreed performance frameworks.
• Translate performance, deployment progress, exception trends, material readiness risks, and delivery blockers into actionable recommendations.
• Maintain governance action logs and ensure timely follow-up of commitments, improvement actions, escalations, and corrective actions.
• Govern deployment milestones across suppliers, customer sites, and logistics partners, aligning readiness, capacity, and customer priorities.
• Maintain control tower visibility through dashboards, KPI frameworks, exception reporting, and governance standards.

• Identify, sponsor, and deliver cost-saving, cost-avoidance, and cost-to-serve initiatives that create measurable customer value.
• Develop business cases for structural improvement, automation, and process optimization with Operations, Solutions, and Commercial teams.
• Own the continuous improvement roadmap by converting performance insights, RCCA outcomes, and customer priorities into measurable value initiatives.
• Ensure transparent performance attribution, distinguishing internal and external performance drivers to support objective governance discussions.

• Provide prioritization and escalation support for customer-impacting issues, deployment risks, material constraints, and recovery actions.
• Lead customer-facing escalations and Hypercare management during critical issues.
• Participate in operational and partner performance reviews from a customer impact and escalation perspective, with execution led by the…