Operations Manager

Operations Manager / Client Delivery Lead

Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers, and we help them by delivering a broad range of services from brand strategy and packaging design to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates.

With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe and Asia.

The Operations Manager / Client Delivery Lead (CDL) oversees operational activities within the Business Unit, ensuring effective planning, resource allocation, execution, validation, and delivery. The role prioritizes high-quality standards, adherence to service level agreements, and achievement of team objectives. The CDL serves as the operational leader of the Business Unit (BU), accountable for execution performance, resource optimization, quality outcomes, and delivery excellence.

The CDL ensures the Business Unit can consistently and efficiently deliver against client commitments established by the Client Business Lead (CBL) while maintaining operational discipline and scalability. The CDL owns the “how” and “when” of execution, ensuring the right resources, workflows, timelines, and quality controls are in place to deliver against agreed business and client priorities.

In partnership with the Client Business Lead (CBL), the CDL translates client priorities into actionable plans, balancing capacity, capability, quality, and operational performance. While the CBL manages client relationships, project initiation, order entry, and outcomes, the CDL concentrates on task execution, workflow efficiency, and resource optimization.

• Own execution and ensure quality performance for all work within the BU
• Establish clear fit for use requirements with CBL to ensure work entering the BU is complete, properly scoped, scheduled, and executable before resources are committed
• Lead daily operational activities across Design Adaptation, Production Art, Quality Control, and release workflows
• Ensure smooth progress of work through all BU production stages and other teams.
• Monitor work-in-process and proactively address bottlenecks
• Promote consistency, predictability, and excellence in execution
• Optimize resource utilization while maintaining quality and service standards
• Identify and resolve resource constraints before they affect delivery
• Determine operational readiness, resource commitments, schedule feasibility, and execution timing based on agreed business priorities, available capacity, and quality requirements
• Set workflow sequencing and execution priorities based on client/business commitments established by the CBL and the operational capacity available to deliver them
• Set workflow priorities based on business commitments and available capacity
• Ensure accurate scheduling and workload distribution
• Own execution risks, including capacity risks, schedule risks, workflow risks, quality risks, and delivery-readiness risks.
• Work with CBL to fully understand MSA/SLA agreements for all supported clients
• Escalate risks to the CBL when they may impact client expectations, business commitments, commercial outcomes, or strategic priorities
• Manage execution risks and elevate delivery issues as needed
• Maintain a “no surprises” operating environment by surfacing material capacity, quality, workflow, schedule, or delivery risks and providing options and recommendations for resolution.
• Track…