Residential Construction Service Manager

Residential Construction Service Manager

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976, we have fulfilled the dreams of over 140,000 homeowners and grown to become a leading national home builder with operations in 17 markets across the country.

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

• Performs Post‑Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on‑site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assists in special projects as requested and performs additional duties as required.

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

• Proficient in using computers and various software applications.
• Strong written and verbal communication.
• Excellent customer service skills.

• Some exposure to undesirable environmental conditions with minimal health and safety risks; may at times require use of appropriate equipment and precautions.
• Travel demands requiring possession of a valid driver's license and a good driving record to comply with Company‑issued vehicle policies.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, paid holidays, paid parental leave, traditional and Roth 401(k) options, profit‑sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

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