Customer Service Representative

Customer Service Representative – 6-Month Contract

Pay: $19 per hour

Employment Type: Contract (6 months)

Schedule: Monday - Friday (12pm-9pm EST)

A leading financial institution is seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience in a fast-paced environment.

This is a great opportunity for candidates with strong communication skills who are looking to gain experience in a professional career.

• High school diploma or equivalent (required)
• Strong verbal and written communication skills
• Comfortable using computers and learning new systems
• Ability to work in a fast-paced environment
• Problem-solving mindset and patience when handling customer concerns
• Reliable attendance and professionalism

• Handle customer in a professional and courteous manner
• Assist customers with questions, concerns, and service requests
• Accurately document customer interactions in the system
• Troubleshoot issues and provide appropriate solutions
• Follow company policies and procedures while maintaining high service standards
• Meet performance metrics related to call quality, accuracy, and efficiency