Client Retention Representative - Cincinnati, OH

Universal Energy Solutions is excited to announce an Immediate Hire opening for a Client Retention Representative in Dayton, OH. We are looking for proactive and motivated individuals to join our dynamic team. In this role, you will play a key part in ensuring that our clients receive unparalleled service and support for their sustainable energy needs.

• Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings
• Manage interactions with current and new sales customers effectively
• Address inquiries and complaints promptly and professionally to ensure resolution
• Design personalized retention strategies that encourage client renewals and upgrades
• Collaborate with internal teams to provide actionable client feedback and advocate for customer needs
• Analyze client data and retention metrics to identify trends and propose improvements
• Engage in the development and implementation of customer loyalty programs
• Stay updated on industry trends and best practices in customer retention

• Exceptional communication and relationship-building skills
• Strong analytical abilities to interpret client data and feedback
• A problem-solving mindset and dedication to delivering outstanding customer experiences
• Capability to work independently as well as collaboratively in a team environment
• Innovative thinking for developing effective client retention strategies
• Availability for immediate hire

• Rapid advancement opportunities
• Professional sales training curriculum
• Paid Training
• Weekly Pay