Hall of Fame & Museum, Museum Ambassador

Department: Hall of Fame

Location: Cincinnati, Ohio

FLSA Status: Hourly, Non-Exempt, up to 40 hours per week

Job Created Date: 1/30/26

Last Reviewed Date: 1/30/26

Term: March 1, 2026 – September 30, 2026

Museum Ambassadors are essential to all facets of museum operations. They bring the history of Reds baseball to life while providing exceptional service to all guests. Ambassadors conduct ballpark and museum tours, deliver information clearly and engagingly for visitors of all ages, assist with game day sales, and support fundraising efforts. They also promote Hall of Fame programs, exhibits, and merchandise.

Employees are expected to follow all Cincinnati Reds policies and procedures, serve as positive role models, and manage their workload effectively. This includes demonstrating flexibility, prioritizing tasks efficiently, and meeting departmental productivity standards.

• Education: College degree, active pursuit of a degree, or equivalent work experience.
• Experience: Public speaking experience; comfort presenting to diverse groups. Experience in group dynamics management.
• Skills: Strong public speaking abilities and comfort managing groups of all sizes; strong customer service and light sales skills; uses good judgment, empathy, and common sense in unexpected situations; positive, friendly, and approachable demeanor; effective time management; knowledge of Reds history or strong desire to learn it.

• Education: Background or coursework in history, sports management, education, communications, hospitality, museum studies, or related fields.
• Experience: Experience in customer service, education, public speaking, or tourism.
• Skills: Self-motivated and proactive with strong team-player mentality; interest in learning museum operations, fan engagement, guest services, and sports-related programming; ability to remain positive, professional, and composed in fast-paced environments; willingness to learn, accept direction, and develop new skills; strong communication and interpersonal skills; ability to contribute creative ideas for guest engagement and tour enhancement.

• Conduct back-to-back ballpark and museum tours (60–90 minutes each) – 20% of time
• Provide engaging and informative presentations about Reds history, exhibits, and ballpark features – 20% of time
• Assist with education programs, school groups, and guided experiences – 25% of time
• Assist with game day activations, fundraising booths, and merchandise support – 15% of time
• Support museum special events, including the Induction Gala and other programs – 15% of time
• Other duties as assigned – 5% of time

This role reports directly to Sr. Manager of Visitor Services and Retail.

• Availability to work weekdays between 8 a.m.–3 p.m.
• Ability to work at least four weekend days per month

• Physically able to lead several 60–90‑minute tours daily
• Ability to stand for long periods and climb stairs/ramps throughout the ballpark
• Ability to lift 20+ pounds, light lifting/carrying, may be exposed to weather conditions, noise level usually moderate
• Use hands, reach with hands and arms, talk and hear; occasionally required to sit

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function.

The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.