Customer Support Specialist

Company Description

Elevare Branding is a forward-thinking marketing and brand development firm dedicated to delivering impactful campaigns and immersive brand experiences. We specialize in strategic event execution, experiential marketing, and corporate branding initiatives that help businesses elevate their presence and strengthen meaningful connections with their audiences.

Our team is composed of driven professionals who value creativity, precision, and collaboration. At Elevare Branding, we believe in cultivating talent, encouraging innovation, and building long-term professional growth within a supportive and performance-driven environment.

Job Description

Elevare Branding is seeking a Customer Support Specialist to join our Cincinnati office. This role is ideal for a professional who is detail-oriented, solution-driven, and committed to delivering a superior client experience.

The Customer Support Specialist will serve as a key point of contact for clients, ensuring inquiries are handled efficiently, concerns are resolved promptly, and communication remains clear and professional at all times.

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner
• Resolve customer concerns with accuracy and attention to detail
• Maintain accurate records of client interactions and service requests
• Coordinate internally with relevant departments to ensure smooth resolution of issues
• Provide product and service information to clients as needed
• Identify opportunities to improve customer satisfaction and service processes
• Uphold company standards of professionalism and client care

Qualifications

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• High level of professionalism and client-oriented mindset
• Strong organizational and time-management skills
• Ability to work effectively both independently and within a team
• Proficiency in standard office software and customer management systems
• Adaptability in a fast-paced business environment

Additional Information

• Competitive salary ($48,000 - $52,000 annually)
• Clear growth opportunities within the organization
• Professional development and skill enhancement programs
• Collaborative and supportive work environment
• Stable, full-time employment
• Performance-based advancement potential