Customer Service Specialist
Listed on 2026-02-24
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Are you passionate about delivering exceptional customer service and looking to grow in your career? Join our team as a full-time Customer Service Specialist in downtown Cincinnati. We prioritize customer satisfaction, seeking individuals with strong communication skills, organizational prowess, and a commitment to providing outstanding service.
Customer Service SpecialistPrimary Responsibilities:
- Engage customers in meaningful conversations to identify and address their unique needs effectively.
- Respond promptly and professionally to customer inquiries
- Process transactions at point of sales (POS)
- Upsell customers by engaging them in productive conversations surrounding current product offerings
- Maintain accurate customer records and document interactions comprehensively.
- Collaborate with internal departments to resolve customer issues promptly and accurately.
- Stay informed about our current product offerings to provide knowledgeable assistance.
- Adhere to standard operating procedures (SOPs) for data management and account updates.
Qualifications:
- Prior experience in customer support or service-oriented roles preferred.
- Strong computer skills and the ability to multitask effectively.
- Able to quickly build rapport with customers
- Proven track record of customer success
- High school diploma or equivalent required; some college completion preferred.
- Attention to detail and strong note-taking abilities are essential.
- Sales experience is a plus
Skills:
- Experience with CRM systems is advantageous.
- Background in sales or customer relationship management.
- Commitment to continuous improvement and career development in customer service.
At Level Up USA, we believe in nurturing talent. As a Customer Service Specialist, you'll have opportunities to advance within our customer service department, gaining skills in leadership, advanced customer relations, and more. We support your growth through ongoing training and mentorship, empowering you to build a rewarding career in customer service.
Ready to make a difference? Submit your resume today and embark on your next career journey.
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