National Accounts Customer Service Representative

Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries, worldwide. Successful team members will be customer-focused, organized, and able to handle inquiries with professionalism. As a key part of our customer service team, this team member will ensure our clients receive exceptional service, timely support, and effective solutions to their needs.

• Input customer's orders, data, and information into CRM technology.
• Serve as a point of contact for customers, addressing inquiries via phone, email or chat (
  No cold Calling
  ).
• Provide product information, order updates and resolve customer issues.
• Collaborate with sales and inventory teams to ensure timely and accurate delivery of products.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in tracking backorders and provide updates to customers as needed.
• Maintains and refines a database of customers, contacts, and prospective customers.
• Tracks customer sales activities for account retention and development.
• Perform other related duties as required.

• High School Diploma or GED.
• 1-2 years experience in an internal service-based support role, preferably in a B2B or industrial environment.
• Strong interpersonal skills, problem-solving ability, and attention to detail.
• Strong verbal and written communication skills.
• Proficient in the use of computers and software (Excel, Word, Microsoft Office, CRM Software) (Prior P21/Epicor Software experience is a plus).