Customer Escalation Specialist - Issue Resolver
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-03-01
Listing for:
Total Quality Logistics
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A logistics company in Cincinnati is looking for an Escalation Resolution Specialist to ensure customer satisfaction. You will assist sales representatives in handling urgent logistical issues, monitor communications, and investigate customer disputes. Ideal candidates will have strong problem-solving skills and excellent communication abilities. Work hours include 8am to 8pm, involving weekends. The role offers competitive pay starting at $17.50/hour and various employee benefits.
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