Temporary Customer Relations Advisor

School Outfitters (SO) is a leading provider of educational furniture and equipment, dedicated to creating learning environments where students and educators thrive. Headquartered in Norwood, Ohio, we combine innovation, service, and a people‑first culture to deliver solutions that make a difference. As a 100% employee‑owned company, every team member shares in our success—because when we win, we all win. Our values—Believe in People, Enjoy the Journey, Relentlessly Search for Better, Play to Win, and Live the Golden Rule—guide everything we do.

The Temporary Customer Relations Advisor plays a key role in ensuring customers have a positive experience throughout their order journey. This role supports the Customer Experience team by helping set accurate customer expectations and proactively providing updates on order status and issue resolution. As part of the broader Customer Experience Team—which includes Sales, Customer Relations, Contracts, Install, and all customer‑facing functions—this role helps represent the School Outfitters service brand.

This team has a significant impact on establishing and maintaining strong, lasting customer relationships. This position would start in April and be completed by the end of September 2026.

• Respond to incoming customer calls, chats, and emails regarding order status, damages, cancellations, returns, defects, and other concerns.
• Create Trouble Shooter cases to document customer issues for review and completion by appropriate team members.
• Create Trouble Shooters to record customer issues and follow up with customers throughout the troubleshooting and resolution process, ensuring clear communication and timely updates.
• Identify issues that require escalation and route them to a Supervisor or Manager as needed.
• Responsible for proactively communicating with the customer to keep them informed of progress throughout the resolution process.
• Use critical thinking and collaborate with suppliers and carriers to identify solutions agreeable to all parties.
• Ensure successful resolution of problems by following up with both the manufacturer and the customer to confirm the determined resolution actually occurred.
• Report system, product, or carrier-related issues to management.
• Build and maintain strong customer relationships to ensure a positive Customer Experience.
• Participate in cross‑functional Customer Experience Team activities that aid in School Outfitters’ overall success.
• The Customer Service Supervisor and Manager assign projects and tasks.

• Strong attention to detail.
• Strong verbal and written communication skills.
• Active listening skills.
• High School diploma.
• 1 to 2 years of relevant customer service experience.

• Culture that Wins:
  Values‑driven, collaborative, and focused on growth.
• Location:
  
  Norwood, Ohio
• Recognition:
  Proud recipient of Top Workplace honors.