Communication Center Representative; call center

Call Center Representative

Tru Partner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full‑time Call Center Representative to communicate with members about plans and services. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team‑oriented and top‑industry company? If yes, keep reading!

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, and an onsite gym available 24/7.

Our organization was founded in 1937 by Louise McCarren Herring, who pioneered the credit union industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long‑term needs. Our savings products pay dividends and our loan rates are very competitive with the market.

Our core values for employees are collaborative, respectful, exceed expectations, driven, inclusive and trustworthy.

As a representative, you are the first point of contact with our members. With excellent communication, you answer incoming calls and proactively discuss policies, programs, orders, payments, products, and services. You listen and empathize with members to remedy complaints calmly and composed. Your excellent organization and time management skills help complete reports, balance daily transactions, attend meetings, and collaborate with other departments as needed.

You get great satisfaction by offering exceptional service to our members.

• Previous customer service or related experience
• Basic understanding of computers and technology
• Strong communicator

Can you stay calm under pressure? Do you have strong communication skills, both verbal and written? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our Tru Partner team!

You typically work Monday through Thursday from 8:15 AM to 5 PM, as well as some Saturdays (typically 2/month) from 9:00 AM to 1:00 PM.

Your flexibility provides excellent customer service that our members and team greatly appreciate.