Customer Service Representative

Customer Service Specialist

At Baerlocher USA, we believe exceptional customer experiences start with exceptional people. We are looking for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping operations running smoothly behind the scenes.

If you are someone who values teamwork, ownership, continuous improvement, and building strong relationships, this could be the right opportunity for you.

About Baerlocher

Baerlocher is one of the world's leading additive suppliers with more than 200 years of company history. We are recognized globally for our innovative additives used in PVC and specialty applications including window profiles, pipes, cables, flooring, films, and more.

Our culture is grounded in our core values:

• Drive - We move forward with purpose and accountability.
• Humility - We listen, learn, and support one another.
• Continuous Improvement - We seek better ways to serve customers and improve processes.
• We Mentality - Success happens through collaboration.
• Ownership - We take responsibility and follow through.

Position Summary

The Customer Service Specialist plays a key role in delivering a reliable, proactive, and high-quality customer experience. This position is ideal for someone who enjoys organization, problem-solving, and managing details with accuracy and care.

You will work closely with customers and cross-functional teams to ensure orders are processed accurately, deliveries stay on track, and communication remains clear and professional. This role goes beyond traditional customer service, it is a highly operational position that directly impacts customer satisfaction, on-time delivery performance, and internal efficiency.

The right candidate is:

• Highly organized and process-oriented
• Detail-focused with strong follow-through
• Comfortable managing multiple priorities
• Proactive in identifying issues before they become problems
• Motivated by teamwork and collaboration
• Excited to contribute to a positive and supportive workplace environment

What You'll Do

Customer & Order Management

• Serve as a primary point of contact for customer inquiries and order support
• Manage customer orders in SAP with a high level of accuracy
• Monitor order status, inventory availability, and delivery timelines
• Proactively identify risks that may impact on-time delivery
• Communicate updates, changes, and solutions clearly to customers and internal teams
• Maintain accurate documentation and order records

Cross-Functional Collaboration

• Partner with Sales, Supply Chain, Operations, and Shipping teams to ensure smooth order execution
• Participate in demand and forecasting review discussions
• Help coordinate a 72-hour ship readiness process to support successful deliveries
• Build strong internal and external relationships through professionalism and responsiveness

Process Improvement & Systems Support

• Support continuous improvement initiatives that strengthen the customer experience
• Utilize Microsoft 365
• Identify recurring issues and recommend practical improvements

What We're Looking For

Required Qualifications

• High School Diploma with 2+ years of relevant professional experience.
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize tasks and work effectively in a fast-paced environment
• Strong Microsoft Office proficiency
• Positive, collaborative, and customer-focused mindset

Preferred Qualifications

• Experience with CRM systems
• Experience supporting order management, customer service, logistics, or supply chain operations

Why Join Baerlocher?

We work hard to create an environment where employees feel supported, respected, and empowered to grow. This is a team-oriented workplace where your contributions matter and your ideas are valued.

Benefits Include

• Competitive base salary
• Annual bonus opportunity
• Paid vacation
• 14 paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability coverage
• 401(k) with company matching contribution

Physical Requirements

• Prolonged periods of sitting and working at a desk