Customer Service Representative; CSR

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Cincinnati, OH

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and elevate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience preferred but not required
• Ability to work a full-time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills:

collaborative teamwork, organizing operations, problem-solving, persuasive conversation, tech-savviness, excellent communication skills, CRM software, customer, CRM navigation, persuasion, teamwork, solution-oriented demeanor, interpersonal skills, technology navigation, problem solving, ownership, email, listening skills, customer service, listening, technical troubleshooting, calm demeanor, troubleshooting, relationship-building, communication skills, customer interaction, sales skills, customer engagement, tech-savvy, sales orientation, problem-solving skills, basic computer skills, persuasive conversations, product knowledge, basic, sales, CRM proficiency, organizational skills, computer skills, email communication, customer relationship management (CRM), CRM systems, communication, collaboration, customer relationship management, computer proficiency, team collaboration, basic computer proficiency, relationship building, adaptability, customer service skills, active listening, time management, organization