Customer Service Representative

Customer Service Representative

Norwood, Ohio

1st Shift | $20-$21/hour

Our client is seeking a Customer Service Representative to join their team in Norwood, Ohio. This is a first shift opportunity ideal for candidates who have strong customer service skills and a background in the medical or healthcare field.

Key Responsibilities:

Respond to inbound customer inquiries via phone, email, and online systems in a timely and professional manner

Assist customers with questions related to services, billing, scheduling, or account information

Enter and update information accurately within internal systems and databases

Provide order/status updates, confirmations, and follow-up communication as needed

Resolve customer concerns, complaints, and issues while maintaining a high level of professionalism

Collaborate with internal departments to ensure efficient resolution of client needs

Maintain detailed and accurate documentation of all customer interactions

Qualifications:

2+ years of customer service experience required

Medical, healthcare, or insurance-related experience strongly preferred

Strong verbal and written communication skills with the ability to build rapport with customers

Ability to multitask, prioritize, and stay organized in a fast-paced environment

Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry systems

High attention to detail and strong problem-solving skills

Schedule:

First shift (standard business hours)

Pay:

$20-$21/hour, depending on experience

This is an excellent opportunity for individuals with a medical background looking to transition into or grow within a customer-focused role in a stable, team-oriented environment.

Pay Details: $20.00 to $21.00 per hour

Search managed by:
Bianca Kimble

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.