Customer Service Representative

Customer Service Representative

Location:

Cincinnati, Ohio

Shift: 1st Shift

Job Type: Direct Hire

Pay: $21-$25/hour

Overview

Our client is seeking a Customer Service Representative to support service technicians and customers by handling service and sales orders, answering product-related inquiries, and delivering exceptional customer service. This role requires prior experience in a call center environment and a background in parts or manufacturing.

Responsibilities

* Handle inbound and outbound calls in a high-volume call center environment

* Respond to customer and service technician inquiries via phone and email in a timely and professional manner

* Provide accurate product and technical information while ensuring compliance with company policies

* Assist customers with identifying correct part numbers and product solutions

* Enter and manage sales orders within OMS/WMS systems

* Prepare quotes, order confirmations, and shipment tracking details

* Maintain and update customer records and files

* Recommend corrective actions or services to resolve customer concerns and complaints

* Follow up on open inquiries to ensure resolution and customer satisfaction

* Collaborate cross-functionally with internal departments to resolve issues

Supervisory Responsibilities

* None

Minimum Qualifications

* Minimum of 2 years of experience in a customer service or call center environment

* Prior experience working in a parts, manufacturing, or industrial environment is required

* Experience with OMS/WMS systems

* Strong verbal and written communication skills

* Ability to read and interpret safety rules, operating instructions, and procedure manuals

* Proficiency in Microsoft Word, Outlook, and Excel

* Strong organizational skills with the ability to multitask and prioritize

Preferred Qualifications

* Ability to read blueprints

* Experience supporting service technicians or technical teams

Pay Details: $21.00 to $25.00 per hour

Search managed by:
Bianca Kimble

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.