Client Services Representative

We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to join our overnight team in a third shift position (6p–4a). This role is ideal for someone who thrives in a fast-paced environment, enjoys helping both people and pets, and can remain calm, organized, and professional during stressful situations.

The ideal candidate will manage incoming phone calls, greet and assist clients, support front desk operations, maintain accurate records and organization systems, and help ensure a clean, welcoming hospital environment throughout the shift. Strong multitasking abilities, excellent communication skills, attention to detail, and a passion for client service are essential for success in this role.

As part of a 24/7 emergency and specialty veterinary hospital, overnight CSRs play a critical role in supporting patient care, guiding clients through emotional and urgent situations, and helping maintain efficient hospital flow during overnight hours.

• Previous customer service experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency with office software and systems.
• Excellent verbal and written communication.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.