Customer Support Specialist

LHH is supporting a growing organization in the Cincinnati, OH area is seeking a Customer Support Specialist to join their team in a fast-paced call center environment. This is a contract-to-hire opportunity with long-term potential for top performers. The team offers a professional and team-oriented environment.

Responsibilities:

* Handle a high volume (around 50 calls) of inbound calls related to customer service inquiries, account questions, and service support

* Assist customers with scheduling, billing inquiries, and issue resolution in a professional and timely manner

* Accurately document all customer interactions within internal systems

* Escalate complex concerns when needed while maintaining a positive customer experience

* Partner with internal teams to ensure customer issues are resolved efficiently

Qualifications:

* At least 2 years of previous customer service or call center experience required

* Strong verbal communication skills and a customer-focused approach

* Ability to manage high call volumes and multitask across systems

* Comfortable navigating multiple computer programs simultaneously

* Reliable attendance and strong professional demeanor

Pay Details: $19.00 per hour

Search managed by:
Jessica Robbins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.