Skip Tracing Specialist

About Dividend

At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us.

This is a dedicated skip tracing role. Collections calls and activities remain part of the role, but extensive skip tracing will be required daily on priority accounts and will leverage approved skip tracing tools to generate customer contact. We are looking for someone who has 1-2 years of dedicated collections skip tracing experience or a similar function (e.g., fraud investigations).

• Communicates with late-stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing financial hardship.
• Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
• Communicates as necessary to third-party servicer account changes or required adjustments.
• Confers with existing customers by telephone and/or email to resolve escalated complaint issues not related to product/contractor performance.
• Performs skip tracing activities to locate and contact delinquent customers.
• Documents all customer interactions/account activities with concise and detailed account notes.
• Adheres to all Dividend policies and procedures, including State and Federal collection regulations.
• Completes other projects and duties as assigned.

None

• High School diploma or equivalent.
• 3-4 years of collections and customer service experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High-level proficiency in Microsoft Suite.
• Ability to multitask, prioritize projects, and report to several managers.
• High level of enthusiasm, collegial attitude, and willingness to perform a wide range of tasks.
• Ability to work independently as well as collaboratively.
• Desire to work in an entrepreneurial but highly professional culture.
• Experience with Salesforce preferred.
• Bilingual – Spanish preferred.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on your  Careers page at:

Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.