Customer Support

About the Role

Join the company as a Customer Service Representative and be part of a team dedicated to delivering exceptional customer experiences. In this role, you’ll handle inbound and outbound customer interactions, resolve issues, and ensure every customer receives high‑quality, professional support.

• Handle inbound customer calls and outbound follow‑ups
• Resolve customer issues with professionalism, empathy, and efficiency
• Manage escalations and complaints in line with company policies
• Accurately document customer interactions and maintain records
• Collaborate with internal teams to resolve complex issues
• Identify trends and recommend improvements to enhance customer experience
• Use internal tools and systems to provide accurate, timely information

• High School Diploma or GED
• 2+ years of customer service or call center experience
• Strong problem‑solving and conflict resolution skills
• Ability to de‑escalate challenging situations with empathy and professionalism
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Experience with financial products or technology
• Background in fast‑paced, customer‑focused environments

• Call Centers
• Retail or Cashiering
• Food Service
• Dispatch
• Banking or Financial Services
• Any high‑volume customer‑facing role

• Work in a collaborative, team‑oriented environment
• Make a real impact on customer experience
• Gain valuable experience in a growing financial services organization
• Pride Global and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.