B2B Customer Service Representative

B2B Customer Service Representative

Location - Sharonville, Ohio

Pay - $50,000-$52,000 annually

Shift - First Shift

Role Type - Direct Hire

Our client is seeking an experienced B2B Customer Service Representative to join their team in Sharonville, Ohio. This is a direct hire opportunity on first shift offering a stable schedule and competitive salary. The ideal candidate will have prior experience supporting business customers and managing account-based relationships in a fast-paced environment.

Key Responsibilities

* Provide professional customer service support to business clients via phone and email

* Manage and maintain assigned customer accounts, ensuring timely and accurate responses

* Process orders, track shipments, and resolve discrepancies or service issues

* Coordinate with internal departments including sales, logistics, and operations to meet customer needs

* Ensure all customer records, orders, and communications are accurately documented in internal systems

* Handle escalations, troubleshoot issues, and provide effective solutions to maintain client satisfaction

* Monitor order status and proactively communicate updates to customers

Qualifications

* Previous B2B customer service experience required

* Strong communication skills with the ability to interact professionally with business clients

* Experience working in a high-volume customer service or call center environment preferred

* Proficiency with CRM systems and Microsoft Office

* Strong attention to detail and organizational skills

* Ability to multitask and manage priorities in a fast-paced setting

Additional Details

* First shift schedule, Monday through Friday

* Direct hire opportunity with long-term growth potential

* Competitive salary ranging from $50,000 to $52,000 annually

This is a great opportunity for a customer service professional looking to work directly with business clients and grow within a stable organization.

Pay Details: $50,000.00 to $52,000.00 per year

Search managed by:
Bianca Kimble

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.