Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Location: Cincinnati, OH

Salary Range: $20.00 per hour + Full Benefits

Who Are We? We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You? We are proud to support our esteemed client in hiring a Customer Service Representative for an exciting opportunity in the corporate services industry.

Our client is a well-established organization known for their commitment to exceptional customer experiences, employee development, and internal growth. They take pride in investing in their team, offering ongoing training, clear career progression, and a supportive, team-oriented office environment where employees can build long-term careers.

• Competitive pay at $20/hour
• Full benefits package
• Stable, fully in-office position with a collaborative team
• Training and mentorship from an experienced leadership group
• Real opportunity to grow within a foundational corporate organization
• Positive workplace culture that values customer service excellence

• Serve as the first point of contact for customers via phone and email
• Respond to inquiries, resolve issues, and provide product/service information
• Accurately document interactions and update internal systems
• Work closely with internal departments to ensure timely solutions
• Maintain a high level of professionalism and customer care
• Support administrative and service functions as needed

• Minimum 1 year of customer service experience
• Strong communication skills—both written and verbal
• Professional, friendly, and customer-focused attitude
• Ability to multitask in a fast-paced office environment
• Comfortable learning new systems and processes
• Reliable, team-oriented, and eager to grow long term

MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.