Cincinnati - Customer Service Assistant - PN

Core hours of operation are Monday‑Friday from 8:00 am to 5:00 pm. Daily start and end times may vary based on operational need across BWC departments. Most positions perform work on‑site at one of BWC’s seven offices across the state. BWC offers flex‑time work schedules that allow an employee to start the day as early as 7:00 am or as late as 8:30 am. Flex‑time schedules are based on operational need and require supervisor approval.

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90‑Day exams are scheduled efficiently.
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME), including assessments for Maximum Medical Improvement (MMI), 90‑day exams, and additional allowances.
• Schedule C‑92 exams for Percentage of Permanent Partial Disability (%
  PPD) awards, increases, and newly allowed conditions.
• Index and rename documents received via fax before electronically filing them into injured workers’ claims.
• Provide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employers.
• Receive, sort, and distribute incoming mail and deliveries.

Minimum of 3 months training or experience in office practices and procedures. One course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people. One course or 3 months experience in typing, keyboarding, data entry, or word processing. One course or 3 months experience in operation of a personal computer. Equivalent to the Minimum Qualifications for Employment noted above.

• Knowledge of BWC & Industrial Commission (IC) policies and standard operating procedures; applicable state and federal regulations governing documents processed, reviewed, or prepared; public relations; BWC claims documents and forms; SI; IC; CCT; BWC claims‑related terminology; scanning and imaging; TPAs; MCOs;
  Document Renaming Policy.
• Skill in operation of a PC to efficiently log and enter data; CMS; use of general office equipment (telephone, fax machine), OnBase.
• Ability to solve practical, everyday problems; gather, collate, and classify information; handle routine inquiries from injured workers, employers, legislators; perform basic arithmetic; read short sentences; copy records precisely; assess questions and provide appropriate information or referral; cooperate with co‑workers on group projects.

Customer Service

$21.93 - $25.77

Full‑time, 40 hours per week

United States of America — OHIO — Hamilton County — Cincinnati

OCSEA

Classified