Customer Service Representative

Customer Service Representative

LHH is looking for an experienced Customer Service Representative. This role supports a fast-paced, high-volume call center environment where you will serve as a primary point of contact for customers. Representatives handle 75+ inbound calls per day and are responsible for providing accurate information, resolving issues, and delivering a positive customer experience without relying on scripted responses. Success in this position requires strong communication skills, critical thinking, and the ability to navigate a variety of customer situations independently.

This position is temp to hire and will pay between $19 and $20/hr.

Responsibilities

* Handle 75+ inbound calls daily, addressing customer inquiries, account requests, and service-related concerns

* Provide clear, accurate information while actively listening to identify customer needs

* Resolve issues efficiently using problem-solving skills and sound judgment rather than scripted responses

* Document all customer interactions thoroughly in internal systems for tracking and follow-up

* Investigate and troubleshoot service or account discrepancies, escalating when necessary

* Communicate with internal teams to coordinate and resolve customer concerns in a timely manner

* Maintain professionalism and composure while handling high call volumes and challenging customer interactions

* Meet established productivity, quality, and customer satisfaction standards in a fast-paced environment

* Adapt to changing processes, policies, and customer needs with minimal supervision

Requirements

* At least 1-2 years of experience in a call center or high-volume customer service environment

* Proven ability to manage heavy call volume while maintaining accuracy and efficiency

* Strong verbal communication skills with a customer-focused approach

* Ability to think critically and make decisions independently without reliance on scripts

* Proficiency with computer systems and ability to navigate multiple applications simultaneously

* Excellent attention to detail and organizational skills for documenting interactions and tracking issues

* Ability to de-escalate customer concerns and provide effective solutions

* Reliable attendance and ability to work in a structured, performance-driven environment

Preferred

* Experience handling billing inquiries, account management, or service scheduling

* Familiarity with CRM or customer support software

* Prior experience in a non-scripted or solutions-based call center setting

If you are interested in learning more, please apply now.

Pay Details: $19.00 to $20.00 per hour

Search managed by:
Christopher Riley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.