Customer Service Representative

Customer Service Representative

Cincinnati, Ohio

1st Shift | $19–$20/hour

Our client is seeking a Customer Service Representative to join their team in Cincinnati, Ohio. This is a first shift opportunity ideal for candidates with strong customer service skills and proven call center experience in a fast‑paced environment.

• Handle high-volume inbound customer calls in a professional and efficient manner
• Respond to customer inquiries regarding accounts, services, billing, or general questions
• Accurately enter and update customer information within internal systems
• Provide timely follow‑up and resolution to customer concerns
• De‑escalate issues and resolve complaints while maintaining a positive customer experience
• Maintain detailed and accurate documentation of all customer interactions
• Partner with internal teams to ensure customer needs are resolved quickly and efficiently

• Minimum of 2+ years of customer service experience
• Previous call center or high‑volume phone experience
• Strong communication skills with the ability to build rapport quickly over the phone
• Ability to multitask and navigate multiple systems simultaneously
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and problem‑solving skills

First shift (standard business hours)

$19–$20/hour, depending on experience

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.