Cincinnati - Customer Service Assistant - PN

Job Description
- Cincinnati
- Customer Service Assistant 1 - PN:  (2600043I)

Cincinnati
- Customer Service Assistant 1 - PN:  ( 2600043I )

Agency Contact:
Mia Truss-Davis HCM Sr. Analyst:
Mia.

T.1o.gov

Location:

United States of America - OHIO
- Hamilton County
- Cincinnati

Compensation: $21.93 - $25.77

Schedule:

Full-time

Work Hours:

40

Union: OCSEA

Primary Job Skill:
Customer Service

Technical

Skills:

Customer Service

Professional

Skills:

Building Trust, Cultural Awareness, Ethics and Values, Teamwork, Written Communication

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficiently
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME), including assessments for Maximum Medical Improvement (MMI), 90-day exams, and additional allowances
• Schedule C-92 exams for Percentage of Permanent Partial Disability (%
  PPD) awards, increases, and newly allowed conditions
• Index and rename documents received via fax before electronically filing them into injured workers’ claims
• Provide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employers
• Receive, sort, and distribute incoming mail and deliveries

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) and Optional Deferred Compensation (Ohio Deferred Compensation)

3 months training or 3 months experience in office practices & procedures; 1 course or 3 months experience in public relations or customer service including techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer. Equivalent of Minimum Qualifications for Employment noted above.

Customer Service

Knowledge of BWC & Industrial Commission policies & standard operating procedures; applicable state & federal regulations governing documents processed, reviewed & prepared; public relations; BWC claims documents & forms; SI; IC; CCT; BWC claims-related terminology; scanning & imaging; TPAs; MCOs;
Document Renaming Policy. Skill in operation of PC to efficiently log & enter data; CMS; use of general office equipment (telephone, fax, OnBase). Ability to solve practical problems, gather, collate & classify information, handle routine inquiries, perform basic math, read, copy, record, assess questions and provide appropriate info or referral, cooperate with co-workers on group projects.

The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order. The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws.

To request a reasonable accommodation due to disability, please contact the ADA mailbox .us.

Hourly wage is expected to be paid at step 1 of the pay range associated with the position for…