Onsite Customer Service Specialist

Company Overview

At Concordance Healthcare Solutions
, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. Through our dedicated staff of over 750 employees, working in strategically‑located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening for a full‑time On Site Customer Service Specialist in Cincinnati, OH. A Customer Service Specialist on‑site will provide face‑to‑face customer service support for the VA Medical Facility by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements adjustments as needed to ensure an excellent standard of service and a high level of customer satisfaction.

Coordinates the handling of difficult and/or unusual situations, providing extraordinary service and acting as a liaison with other internal Concordance departments to fulfill all needs of the customer.

Schedule:

Monday‑Friday; 7:30 am‑4:00 pm. Position is primarily on‑site at the Cincinnati VA hospital location, with occasional travel to the Dayton VA hospital facility (1‑2 times per month).

• Receives, processes and verifies the accuracy of orders from customers, using resolution reports.
• Answers questions regarding pricing, order status, damaged product, or other topics customers have.
• Initiates required action for response to customer service requests for order changes, maintains order/customer information files and communicates changes to the appropriate personnel/departments.
• Tracks backorders and keeps necessary parties updated on current status of orders.
• Resolves product or service problems.
• Utilizes product knowledge to assist customers with questions and ensures they receive items that best suit their needs.
• Recommends potential substitutes by analyzing customer needs and product availability.
• Acts as a liaison between customer and other company personnel and departments to resolve order‑related issues.
• Assists with maintaining financial accounts by processing customer adjustments.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Assists VA facility in identifying core supply list.
• Provides guidance regarding allocated products.
• Other duties as assigned.

• High school diploma or equivalent combination of education and experience.
• Previous customer service and/or distribution experience preferred.
• Strong computer skills; proficient with Excel and Word required, ability to learn the VA internal computer system.
• High energy, positive attitude and customer‑service oriented.
• Excellent communication skills and forward‑thinking mindset.
• Detail oriented and possesses analytical skills; flexible and able to multi‑task.
• Can work independently while also being a team player.
• Successfully passes a pre‑employment background check and drug screening.

This role is located in Cincinnati, OH
.

Health, Life, Dental, Vision Insurance

Paid Vacation, Paid Sick Leave, Paid Holiday

401K Retirement Plan – Company match

Company paid Short Term & Long Term Disability

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Position will remain open until filled.