Birthday Support Associate

Job Title: Birthday Support Associate

Pay Rate: $14.50/hr

The Cincinnati Zoo & Botanical Garden is known for many things - our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around? We’re more than coworkers… we’re family. By building Collaborative Relationships
, displaying Positivity & Energy
, having Pride, Passion & a Sense of Ownership
, supporting Accountability, Mutual Trust & Respect
, and embracing Progressive Thinking
, we have built a team of dedicated staff that focuses on our visitors, community & future. We look forward to having you join the team! Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills and the ability to troubleshoot and resolve problems are essential. Candidates must be reliable and timely in attendance and have a flexible schedule.

The ability to work in a fast‑paced environment independently without constant supervision is required.

• Providing the best possible experience for all visitors via the phone and in person.
• Day of event point of contact between client and/or internal departments for birthday parties.
• Meet clients, review plan for the day, and advise necessary departments of any changes.
• Ensure details from the Banquet Event Order are fulfilled, including food delivery and room set‑up/tear‑down.
• Ensure animal encounters are confirmed with the Wild Encounters team for the day.
• Set signage in the zoo guiding guests to their party.
• Be available to assist throughout the birthday party with any needs.
• Become familiar with all levels of birthday packages to provide the most tailored and beneficial information to our visitors and maximize their zoo visit(s).
• Create signage for birthdays taking place for the upcoming week.
• Sunday and/or Saturday daytime availability is required.

• Employment is considered seasonal/non‑benefited; variable hours can be between 6‑14 hours per week, not to exceed 30 hours per week.
• Candidates with daytime weekend availability are required. Hours an employee receives depend on availability and can vary with the season.
• To be considered, the candidate must be at least 18 years of age or older.
• Previous call center and/or customer service experience highly preferred.
• Proficiency in use of Microsoft Suite preferred.
• Display excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy.
• Employment is contingent upon passing a post‑offer, pre‑employment drug screen and background check.
• Other administrative and/or creative duties as assigned.
• Must be able to lift 30 lbs.

• Typically, there are two parties per day on Saturdays and Sundays. Timing may vary depending on the day, but shifts will usually be about 6 hours long with a 30‑minute break in the middle.
• The number of parties per day may vary depending on booking.
• Shifts can be split if needed.
• Weekend availability required
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