B2B Customer Service Representative

B2B Customer Service Representative

Our client is seeking an experienced B2B Customer Service Representative to join their team in Sharonville, Ohio. This is a direct hire opportunity on first shift offering a stable schedule and competitive salary. The ideal candidate will have prior experience supporting business customers and managing account-based relationships in a fast-paced environment.

Key Responsibilities

• Provide professional customer service support to business clients via phone and email
• Manage and maintain assigned customer accounts, ensuring timely and accurate responses
• Process orders, track shipments, and resolve discrepancies or service issues
• Coordinate with internal departments including sales, logistics, and operations to meet customer needs
• Ensure all customer records, orders, and communications are accurately documented in internal systems
• Handle escalations, troubleshoot issues, and provide effective solutions to maintain client satisfaction
• Monitor order status and proactively communicate updates to customers

Qualifications

• Previous B2B customer service experience required
• Strong communication skills with the ability to interact professionally with business clients
• Experience working in a high-volume customer service or call center environment preferred
• Proficiency with CRM systems and Microsoft Office
• Strong attention to detail and organizational skills
• Ability to multitask and manage priorities in a fast-paced setting

Additional Details

• First shift schedule, Monday through Friday
• Direct hire opportunity with long-term growth potential
• Competitive salary ranging from $50,000 to $52,000 annually

This is a great opportunity for a customer service professional looking to work directly with business clients and grow within a stable organization.