Auto Glass CSR

Auto Glass Customer Service Representative

Chips Auto Glass is currently hiring customer service representatives to join our fast growing family. The Auto Glass Customer Service Representative is a service role that always puts the customer first delivering a critical first impression that sets appointments, quoting service, creating estimates, contacting insurance companies, and customers with estimates. Creating daily invoices and routing for the glass team.

A CLOSER LOOK BEYOND THE WINDSHIELD:

• Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
• Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) -- always presenting the most accurate product and service information.
• Maintains professional composure when actively asking customers for the sale or negotiating the price.
• Enters data into Tire Discounters' Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
• Support the check-in/check-out procedures
• Manages work order assignments and routing of mobile jobs
• Ensures all work orders are properly accounted for and converted to invoices
• Provides world class customer service by responding quickly to client complaints/warranty issues
• Invoices work orders, enter parts into the system

THE "GLASS AND ADHESIVE" NEEDED FOR SUCCESS:

• The ability to establish rapport and credibility with customers, stores, and peers while using a pleasant voice and maintaining composure
• The ability to persuade and educate customers on the benefits of Tire Discounters while closing the sale and scheduling their appointment
• Knowledge of computer and telephone systems
• The ability to read and utilize optional scripting in a conversational manner
• Ability and desire to operate computer and telephone systems while seated for extended periods of time
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
• Skill in verbal and written communications, training and development, and effective listening
• Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
• Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent required
• Minimum age requirement of 18 years
• Valid in-state motor vehicle license
• Ability to work Saturdays

COMPENSATION PLAN

Pay : $24.00 + Effective Rate

Our Glass Customer Service Representative have earning potential of $24 per hour with base hourly rate, overtime, and monthly bonus opportunities factored in - sometimes more!

PHYSICAL DEMANDS:

• Sitting for long periods of time
• Minimal walking, or standing, throughout the day
• Talking, typing, and texting continually throughout the day

ADDITIONAL REQUIREMENTS:

• Must be authorized to work in the USA