Floater Teller

Overview

Tru Partner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious Floating Teller / Call Center Rep to conduct members' day-to-day transactions at whichever branch has the highest need. If you are a positive person who enjoys social interaction and helping the community with quality customer service, this opportunity may be for you. The role offers a team-oriented and collaborative environment with benefits and opportunities for career growth.

As a teller, you are valuable to the credit union as the first point of contact with our in-branch members or members who contact us by phone. With excellent communication, you answer questions and proactively help members choose the best solutions for their financial situation. You perform transactions and listen and empathize with members to remedy complaints in a calm and composed manner.

You will balance daily transactions, complete reports and records, attend meetings, and collaborate with other departments as needed. You contribute to delivering exceptional service that supports member success.

• Previous customer service or related experience
• Basic understanding of computers and technology
• Strong communicator
• Prior cash handling is a plus

You typically work Monday through Friday between 8:15 AM and 6:00 PM, depending on branch hours and department scheduling. Some Saturdays (typically 2 per month) until 1:30 PM are required. Flexibility provides excellent customer service that members and the team greatly appreciate.

We are a credit union, which means we operate a bit differently from typical financial institutions. Our members are owners, and there are no shareholders demanding higher fees or bigger margins. Profits are reinvested to offer better rates, services, and experiences for those who trust us with their financial lives. Our team members say this is a place where work genuinely matters, and you will work with people who care about doing things right and serving the Cincinnati community with integrity.

Everything we do is guided by six values that define who we are and how we show up for members and each other:

• C
  
  - Collaboration:
  
  We succeed together and teamwork is essential across lending, servicing, and member protection.
• R
  - Respectful:
  Every member, colleague, and interaction deserves care and professionalism.
• E
  - Exceeding Expectations:
  We hold ourselves to a high standard for accuracy and service.
• D
  - Driven:
  We take initiative and follow through to do the work right.
• I
  - Inclusive:
  We celebrate diverse backgrounds and experiences; everyone belongs.
• T
  - Trustworthy:
  We earn trust through integrity, transparency, and consistency.

Ready to make a difference? We would love to meet you. If you are the right fit for our full-time Teller role, apply now using our mobile-friendly application.