Public Inq Asst

Position: Public Inq Asst-9
Current UC employees must apply internally via Success Factors

You are invited to apply to be considered for the vacancy position.

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more  .

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Provide assistance & information to consumers, business people, government officials, patients, residents & general public in response to requests & inquiries; assist with and/or performs related research, reporting & record-keeping

Essential Functions

• Provide assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries received by telephone, web portal, 2-way radio, in mail, or in person; refer client to another source if needed.
• Accurately enter information into the computer system to produce work orders. Create and maintain work control reference material using Microsoft Office.
• Assist in resolving problems, questions, and complaints. Counsel and/or give advice. Follow up to ensure consistent maintenance of conditions favorable to client when necessary.
• Assist with and/or perform research to determine solutions to problems affecting clients to determine nature and magnitude of problems or complaints and/or to study particular products, practices or services on behalf of clients.
• Assist with and maintain records, data, documentation, and reports regarding calls, correspondence, contacts, and actions.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

High School Diploma or GED

Required Experience

Three (3) courses in public relations, three (3) months of experience, or equivalent

Ability to calculate fractions, decimals and percentages

Ability to read and write common vocabulary

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Shift: Varies Starting Pay Rate: $18.44 per hour Post Probationary Rate: $18.44

Final date to receive applications: 08/03/2026

Application Information

Candidacy for this role will be determined by:

• A COMPLETE APPLICATION: Your application MUST indicate material evidence of having the experience, skills, or education required for this position. Document all dates of employment, description of relevant duties, and employment status. The complete application will be the sole criteria used by Human Resources to determine eligibility, which is based on the minimum qualifications listed above.
• SUBJECTS AND WEIGHTS: Training and Experience
• TRAINING AND EXPERIENCE: 100% Training and Experience
• EXAMINATION: Application/resume will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications listed above. All qualifying applicants will be notified of the date and time of the written examination via email. Applicants that pass the written examination will be notified regarding next steps. All applicants must show valid photo identification to take the exam.

Do you have active passing test scores on file with HR for this job title? If you would like to qualify for this…