Customer Service Representative

Job Title:
Call Center Customer Service Representative

Job Type: Contract (3–4 Months)

Timing:

Mon to Friday (8am
-5pm)

Experience:

Prior call Center or customer service experience preferred

Our client, a leading financial services organization, is seeking Customer Service Representatives to join their call center team in Cincinnati, OH. In this role, you will handle inbound customer calls, resolve inquiries on the first interaction, and educate customers on banking products and services.

Key Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Provide accurate information regarding banking products, services, and policies
• Resolve customer inquiries during the initial call without unnecessary transfers
• Accurately enter, update, and verify customer information in internal systems
• Complete required follow-ups within committed timelines
• Maintain strict customer confidentiality and comply with departmental policies
• Educate customers on products and services; identify upselling and cross-selling opportunities
• Use computer systems for call tracking, troubleshooting, and data entry
• Suggest process improvements that enhance productivity and customer satisfaction

Required Skills

• High school diploma or equivalent
• Basic computer skills with data entry ability
• Excellent verbal communication and telephone etiquette
• Strong problem-solving and customer-focused attitude
• Ability to work in a fast-paced, onsite call center environment

Preferred Skills

• Prior customer service or call center experience
• Knowledge of banking products and procedures