Overnight Front Desk - Mason

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role also includes closing the shift and creating an accurate bank deposit.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system and process new member sign‑ups.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close the shift for that business day.
• Create a bank deposit for the next day.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional manner with members and co‑workers, exceeding member expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrates diplomacy in all interactions while using appropriate behavior and language.
• High school diploma / GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Occasionally lift up to 50 lbs.
• Occasional encounter with toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.