Municipal Civil Front Desk Customer Service

Municipal Civil Front Desk Customer Service

Department: Municipal Civil Division

Employment Type: Full Time

Location: 1000 Main Street, Cincinnati, Ohio 45202

Compensation: $24.80 / hour

REPORTS TO:Customer Service Supervisor, Municipal Civil
STATUS: Full-time, 35 hours/week, non-exempt, unclassified
JOB LOCATION: Hamilton County Courthouse
HOURS: Monday - Friday; 8:00 am – 4:00 pm
TRAVEL REQUIREMENTS: No travel required
PAY GRADE: 3
SUPERVISORY RESPONSIBILITIES:No

The Municipal Civil division processes filings and entries related to lawsuits with damages of $15,000 or less. This position provides services from prejudgment to post-judgment court filings. Specifically, the Case Management Team is responsible for the origination of new cases, mailing new cases and garnishments daily, Certificates of Judgments, processing failed certified mail returns, transfer of cases, processing electronic filings and specific assignment commissioner tasks.

The ideal candidate shares our vision for the future, demonstrates our values of respect, integrity and fairness, kindness, and serving others, and is:

• Eager to learn - Demonstrates curiosity, adaptability, and a commitment to continuous improvement in understanding procedures.
• Committed to excellence - Strives for accuracy, efficiency, and professionalism in all aspects of their work, ensuring the highest standards in customer service.
• Team-oriented - Thrives in a collaborative environment, supporting colleagues and contributing to the overall success of the Bailiff Division.
• Big-picture thinker - Understands the impact of their role on the broader goals of the division and court operations.

50% CUSTOMER SERVICE

• Provide exceptional customer service by assisting customers at the counter and over the telephone
• Process paperwork based on standard procedures
• Maintains professionalism and confidentiality
• Accept and process rent escrow payments

50% CLERICAL SERVICES

• Process payments for garnishments
• Initiate trusteeships
• Review court entries for payment processing
• Write checks for outgoing monies for garnishments, release of rent escrow payments, refunds to attorneys, etc.
• Complete daily balancing for the division and review any anomalies or out-of-balance conditions with colleagues
• Process payments received by mail
• Process return mail to customers

Knowledge of:

• Municipal Civil court operations, laws, processes, and proceedings, or the ability to acquire this knowledge quickly.
• Basic mathematics for money collection and drawer balancing.

Ability to:

• Interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socioeconomic status, and physical appearance.
• Maintain professional demeanor at all times and act in accordance with the office values - respect, integrity and fairness, kindness, and serving others.
• Provide excellent customer service.
• Effectively manage time and tasks, re-evaluate priorities, and adjust assignments as necessary.
• Work as a team member as well as independently.

Skilled in:

• Customer service.
• Data entry and analysis. Skilled on a computer to quickly and accurately enter, access, update, and manipulate data. Needs to have strong attention to detail and a commitment to accuracy.
• Basic computer functions.
• Effective communication.

• High School Diploma or equivalent; one (1) year of professional experience in an office environment, banking or governmental position; three (3) years of customer service experience; or an equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.