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Call Center Team Lead - Banking & Customer Success
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-07-28
Listing for:
BuzzClan
Full Time
position Listed on 2026-07-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Bancorp is seeking a first-level Call Center Supervisor in Cincinnati, OH to oversee day-to-day workflow, monitor performance, and ensure adherence to policies and procedures.
You will supervise staff, provide coaching, oversee training, and drive improvements in service levels while promoting cross-selling and teamwork across shifts (8 am to 8 pm EST). This role requires strong communication and leadership in a busy banking environment.
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