Guest Services Team Member (Part-Time

Ronald McDonald House Southwest Ohio creates a community where everyone is welcome, valued and respected. Inclusiveness is a reflex for us, not an initiative.

We embrace and celebrate the unique perspectives, backgrounds and ideas that each person brings to our mission so that, together, we can best care for families from around the world.

We offer a caring and supportive environment – not only for our guest families, but for our staff of dedicated individuals as well.

We offer competitive benefits for full-time employees, including covering 100% of our employees’ monthly health care premiums and matching 403B contributions 100% (up to five percent of your salary) after your first year.

Our culture centers around our Core Values:
Collaboration, Gratitude, Integrity, Inclusion and Joy. They guide every decision we make, every interaction we have, and every person we welcome to our team.

We offer a variety of full-time, part-time and internship opportunities. Daytime, evening and weekend positions are available. Please see below for our current openings.

Position:Guest Services Team Member (Part-Time)

Location: Cincinnati, OH

Job :275

# of Openings:1

At Ronald McDonald House Southwest Ohio, we have a culture of gratitude, fun, collaboration and compassion. The Guest Services Manager must be exceptionally talented, driven, organized and – most importantly – passionate about people and helping others succeed.

The Guest Services Manager (GSM) manages internal House operations and is the primary staff contact during their shift for guest families staying at the House. The manager is responsible for maintaining a home-like and supportive environment, directing the work of housekeepers and volunteers while assuring that services and programs are provided in a manner consistent with current policy and procedures. The manager works in coordination with Cincinnati Children’s Hospital scheduling department and helps ensure a positive House image for guest families.

The GSM is expected to collaborate with other guest services team members to fill open shifts as needed, as we operate 24 hours a day, seven days a week.

THIS JOB MIGHT BE FOR YOU IF:

• You enjoy building relationships with a diverse group of people.
• You have an upbeat and professional demeanor.
• You are timely, great at prioritizing, and multi-tasking.
• You have strong communication skills.
• You are highly motivated and a self-starter.
• Have a service mentality.
• You are reliable and proud of your work.
• You are meticulous about detail and accuracy while working effectively in a fast-paced environment.
• You want to love what you do and make an impact!

Reports to:

Lead Guest Services Manager

Hours:

This position is a Float position, which requires a minimum of 3 shifts per month
, with the option of additional shifts as they are available. This position includes a regularly scheduled shift every Sunday from 3:00 p.m. to 11:00 p.m. Additional shifts may be available and can be picked up based on staffing needs and employee availability.. This is an hourly, non-exempt part-time position. This position will include evening and weekend shifts.

Pay:

$25.00 per hour

Job Qualifications:

• Bachelor’s degree or equivalent experience in human or customer services fields
• At least two years related experience
• Exceptional collaboration, guest relations, and communication skills
• Understand and practice confidentiality

Core Expectations
:

• Lead with our core values of collaboration, gratitude, inclusion, integrity, joy
• Compassionately and fairly assist our guest families during their stay Collaborate across departments to create a House where everyone belongs.
• Lead with our Core Values (Collaboration, Gratitude, Integrity, Inclusion, Joy)

Compassion;
Communication and listening skills;
Dependability;
Interpersonal/team effectiveness;
Demonstrate objectivity, fairness, tact, and confidentiality;
Problem-solving and decision-making;
Flexible;
Able to manage multiple tasks simultaneously;
Able to manage diverse group of people in fair and consistent manner.

Key Responsibilities:

• Provide an atmosphere of warmth and support by interacting with guests, meeting guests’ needs, providing information and/or…