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Customer Success Lead — Coaching & Process Improvement

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: The Shield Co Management, LLC
Full Time position
Listed on 2026-08-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 50000 - 60000 USD Yearly USD 50000.00 60000.00 YEAR
Job Description & How to Apply Below

The Shield Co Management, LLC in Cincinnati is seeking a Customer Service Manager to lead a team of representatives and ensure exceptional customer experiences. This role involves performance monitoring, process improvement, and compliance oversight.

The ideal candidate will have at least 2 years of customer service experience, including supervisory roles, and be proficient in coaching and enhancing team performance. A comprehensive benefits package and competitive compensation are offered.

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