Bilingual-French CSR

Job Description

Insight Global is seeking a Bilingual Customer Service Representative (French/English) for a leading client in the insurance industry. This individual will support a fast‑paced customer service environment by handling inbound and outbound communications, managing documentation, and ensuring data accuracy within internal systems. The role requires full fluency in French and English, as documentation may be entirely in French while customer interactions are primarily conducted in English.

The ideal candidate is detail‑oriented, adaptable, and thrives in a diverse, team‑oriented setting. This is an excellent opportunity to join a collaborative team, gain industry knowledge, and transition into a full‑time role after a 90‑day contract period.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 100% fluent in French and English (expert level verbal + written)
• 2–4 years of CSR / call center experience
• Typing speed of 40+ WPM - French Canadian language proficiency
• Exposure to insurance industry
• Experience in Bilingual role