Conference & Event Services Customer Service Specialist - Student Specialist

Conference & Event Services Customer Service Specialist - Student Specialist

Provide excellent customer service to guests assembled with us for conferences and workshops. Duties similar to those of a hotel front desk attendant. Welcome guests, check in and check out guests in summer housing, provide customer service support as needed.

• Maintain a polished appearance and professional demeanor.
• Be punctual for scheduled shifts. Once scheduled, you are responsible for either working the shift or finding an approved substitute. Communicate changes in your availability and requested days off, following deadlines.
• Thoroughly and concisely communicate information to guests and other staff members.
• Limit distractions when working, including visitors to your work area and phone/computer distractions.
• Provide excellent customer service to guests assembled with us for conferences and workshops.
• Provide information to guests surrounding their conference arrangements, Miami University and Oxford, Ohio.
• Follow established procedures to check guests in and out of their residence hall rooms, ensuring that security and safety measures are performed when distributing and collecting guest room keys.
• Properly record information on housing roster and key reports
• Communicate information through the log book from one shift to the next.
• Communicate information with the Conference Service Staff and Residence Hall Housekeeping Staff.

• Have the willingness to help out when unexpected needs arise.
• Prior customer service or conference experience is preferred.