Client Relationship Associate

Client Service Associate

This position is a member of the client service team and works closely with Wealth Advisors, Financial Planners, clients, and several departments within the firm and plays a critical role in supporting client service, retention, and business growth.

The ideal associate will:

• Act as the primary point of contact and demonstrate a client-first attitude, addressing client inquiries and concerns.
• Assist with all facets of new client onboarding including opening accounts, establishing client portal access, and managing account transfers and documents.
• Manage client information within the CRM. Maintaining clients' profiles, information, and activities.
• Establish and nurture strong relationships with clients.
• Resolve and troubleshoot client issues promptly and effectively.
• Inform clients about new products and services.
• Actively work to meet and anticipate the needs of the Advisors and clients they support.
• Handle all distribution and money movement requests.
• Serve as a liaison between client, custodian, and investment managers, as well as third parties.
• Schedule and organize client meetings for Advisors and coordinate meeting materials with Client Communications Associate.
• Utilize Bartlett's compliance software to ensure proper recordkeeping.
• Work with internal teams to ensure client needs are met.
• Adhere to all regulations and policies.
• Use extreme discretion, maintain confidentiality, and act with the utmost integrity.
• Work well under pressure and time constraints.
• Work independently to complete tasks in a timely and efficient manner while diligently maintaining accuracy and attention to detail.
• Be organized, detail-oriented, and able to multitask and prioritize workflow in a changing work environment.
• Communicate effectively with a wide range of people in a professional manner using tact, courtesy, and good judgment, both verbally and written.
• Be a team player, collaborative, and able to work with and through others.