Call Center Representative

Job Description

Day-to-Day:

• Answer inbound customer phone calls and resolve inquiries
• Assist customers with questions and problem resolution
• Make outbound calls to insurance agents and brokers to verify information
• Respond to customer and partner requests via email
• Enter and update information within insurance-tracking databases
• Learn and communicate product features and information
• Maintain accurate records and documentation
• Support additional customer service and administrative tasks as assigned
• No outbound sales responsibilities

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years of call center experience in the insurance industry
• Working knowledge of Microsoft 365 Suite (Teams, Outlook, Excel, etc.)
• Typing speed of 27 WPH
• Experience supporting insurance agents and brokers
• Experience working in insurance-tracking or CRM databases
• Remote CSR experience
• Product knowledge training or experience in regulated industries