Front Desk Admin - Animal Services Outcomes

Outcomes Specialist

Reports to Outcomes Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast‑paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission‑driven environment, and want your work to have purpose, we’d love to have you join us.

We are looking for an Outcomes Specialist to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Facility best case live outcomes through return to owner, adoption, foster, or transfer to rescue while providing a high level of customer service.

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

Your day‑to‑day may include:

• Adoption – In this role we match animals with adopters while being mindful of the adopters home environment and any traits the individual animal may have. Our role includes counseling the adopter and providing the tools to aid in a successful adoption. This role involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail;
  
  including, verifying the medical record, license (if applicable), and microchip of every animal that is adopted before it leaves the facility.
• Return to Owner – Reuniting lost animals back to their owners. This involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail; including, verifying the identity of the animal and the person, assuring that the animal belongs to that person before it leaves the facility. An Outcomes Specialist is responsible for collecting fees and completing necessary forms associated with RTO’s, the sale of dog licenses, the sale of retail items.
• Foster – Assist in facilitating short and long term foster. This involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail.
• Transfer – Assist our community and rescue partners, helping to maintain a positive relationship. This involves high level customer service, ensuring the outcome has been completed accurately in our system, and vast amounts of attention to detail.
• Requesting and facilitating animals to be shown or released from its cage. Being an advocate for both the customer and the animal, ensuring the process is moving along in a timely yet comfortable manner.
• Answering the telephone when needed. This involves a great deal of customer service. Is responsible for answering basic questions, fielding telephone calls, recording and filing lost or found animal reports, as well as recording and forwarding animal well‑being calls for the dispatcher. Responds to questions about specific animals and the adoption process.
• Cleaning and organizing the front lobby area, the back office, and public restrooms in Kitty City. Ensures all donations are dispersed to the appropriate departments prior to opening to the public.
• Contacting adopters after the adoption has taken place and fielding any issues or concerns that the adopter may have about their new pet.
• Responsible for handling financial transactions and daily accountability and balancing of receipts.
• Foster a work environment that motivates our team and inspires exceptional work.
• Work collaboratively with shelter staff, including Animal Care staff, Community Support, Dispatch, Behavior Team, the Medical Team, and Foster and Volunteer Coordinators.
• Work with the Media and Community Relations team to tell the story of our shelter animals and promote them on social media.
• Represents the…