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Membership Retention Specialist
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-08-16
Listing for:
333help
Full Time
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
HELP is seeking a Club Membership Specialist to engage with members considering cancellation, reinforce service value, and protect recurring revenue. You will diagnose concerns, answer questions, and present retention options in a professional, customer-focused environment.
You will collaborate with service and dispatch teams, maintain accurate CRM records, and strive to exceed retention and satisfaction metrics while delivering a positive customer experience.
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