Call Center Agent

Customer Service Representative

The Customer Service Representative performs office duties of answering all incoming service telephone calls.

Responsibilities:

• Promptly answers incoming telephone calls in a courteous and professional manner.
• Coordinates simultaneously mental, manual, and visual activities when talking on the telephone and using the computer.
• Promptly contacts Dispatchers to coordinate transportation service.
• Conducts self in accordance with HIPAA guidelines/regulations.
• Handles and promptly resolves client complaints.
• Other office duties as assigned.

Qualifications:

• High school graduate or equivalent.
• Must have the ability to work effectively and professionally with a diverse group of persons.
• Ability to speak English clearly and precisely.
• Knowledge of computer technology and equipment.

Meda Care Transportation Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legal.

Russian language skills are a plus! Bilingual Russian speakers receive an additional $1/hour incentive.