Aerospace Customer Success ​/ Account Manager

Aerospace Customer Success / Account Manager

Location: Cincinnati, OH

Compensation: $70k-$90k

• Bachelor’s degree or 5+ years of experience in customer service, sales support, or a related role.
• Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
• Background in import/ export is a plus.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
• Experience working with ERP systems and maintaining accurate customer and product data.
• Excellent communication, customer service, and relationship-building skills.

• Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
• Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
• Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
• Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
• Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
• Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
• Generate and maintain pricing data and product catalogs for designated customers and programs.

#SRGDH