Facility Customer Service Coordinator

Sherwin-Williams is seeking a Facility Customer Service Coordinator to support manufacturing operations by delivering responsive, high-quality service to internal and external customers. In this role, you'll manage order entry, scheduling, and status updates, coordinate with production and logistics to meet deadlines, and resolve customer issues with urgency and professionalism. You'll maintain accurate records, track KPIs, and support safety and quality initiatives.

Working in a collaborative, performance-driven culture, you'll receive training, growth opportunities, and a clear path to advance within our global manufacturing organization.

Responsibilities

• Serve as primary customer contact for facility-related orders, inquiries, and service issues
• Enter and maintain accurate orders, schedules, and updates in ERP/CRM systems
• Coordinate with manufacturing, logistics, and warehouse teams to meet service levels and delivery dates
• Monitor order status, proactively communicate changes, and resolve issues promptly
• Support adherence to safety, quality, and operational procedures within the facility
• Maintain customer records, reports, and KPIs for service performance
• Assist with inventory availability checks and production scheduling alignment
• Collaborate with sales and operations to support customer-specific requirements and initiatives
• Escalate complex service or quality issues to appropriate internal stakeholders
• Contribute to continuous improvement and customer experience initiatives

Required Skills

• Customer service
• Order management
• ERP systems (e.g., SAP, Oracle)
• CRM software
• Scheduling and coordination
• Data entry and accuracy
• Written and verbal communication
• Problem solving and issue resolution
• Microsoft Excel and Office Suite
• Basic supply chain and logistics knowledge