More jobs:
Membership Retention & Customer Success Specialist
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-09-09
Listing for:
HELP Plumbing, Heating and Air Conditioning
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
HELP Plumbing, Heating and Air Conditioning is seeking a Membership Specialist to engage with maintenance club members considering cancellation, address concerns, and reinforce value to retain relationships. You will collaborate across teams to resolve issues, document interactions in the CRM, and strive to meet retention and satisfaction goals while supporting company growth.
The role requires strong communication, empathy, and problem-solving skills to navigate difficult conversations and
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