Customer Account Specialist – B2B Manufacturing

• Location 9775 International Boulevard,Midwest Filtration,Cincinnati, OH, 45246,United States
• Base Pay $52,000.00 - $57,000.00 / Year
• Employee Type Non Exempt

Description

Midwest Filtration is an industrial supplier serving customers across multiple manufacturing industries. Our team works closely across sales, operations, procurement, and leadership to ensure our customers receive the right products, on time, every time.

We are a collaborative, problem-solving organization that values people who take ownership, think analytically, and continuously look for better ways to serve our customers.

We are seeking a Customer Account Specialist to support and manage key B2B customer relationships in a manufacturing and distribution environment.

This role acts as the operational quarterback for assigned customer accounts
, ensuring customer orders, contracts, and internal operations remain aligned.

Unlike a traditional call center role, this position works closely with specific customer accounts and internal teams including sales, procurement, operations, shipping, and leadership.

The ideal candidate enjoys solving problems, coordinating across departments, and ensuring customers receive exceptional service
.

Candidates who enjoy analyzing processes, improving workflows, and using technology—including AI tools—to work more efficiently will thrive in this role.

• Serve as the primary point of contact for assigned B2B customer accounts
• Build strong working relationships through consistent communication and reliability
• Conduct regular check‑ins with key customers to provide updates and address needs

• Review customer contracts and pricing agreements to ensure accurate order entry
• Enter and manage sales orders within the ERP system
• Send order acknowledgments and confirm order accuracy with customers

• Work closely with sales, procurement, operations, and shipping teams to ensure smooth order fulfillment
• Monitor order status and proactively communicate updates or delays to customers
• Coordinate internally to resolve order or delivery challenges

• Investigate and resolve customer issues related to orders, shipments, pricing, or product availability
• Apply strong analytical thinking to identify root causes and implement solutions

• Utilize ERP systems and internal tools to improve order accuracy and efficiency
• Identify opportunities to improve workflows and reduce errors
• Support the use of AI and emerging tools to enhance customer service operations

• Has experience supporting B2B customers rather than retail consumers
• Enjoys solving operational problems and coordinating across departments
• Is detail-oriented and comfortable reviewing contracts, pricing, and order information
• Likes working with systems, data, and technology
• Wants to be part of a collaborative team supporting manufacturing customers

• 3–7 years experience in B2B customer service, account management, inside sales, or order management
• Experience working with ERP systems (Epicor experience is a plus)
• Strong communication and relationship-building skills
• Excellent organizational and time management abilities
• Strong analytical and problem-solving skills
• Ability to manage multiple customer accounts and priorities simultaneously